Live chat plugin for WooCommerce that enables real-time customer support conversations
YITH Live Chat Premium
YITH Live Chat Premium adds real-time messaging to your WooCommerce store. Support agents handle customer inquiries directly from the WordPress dashboard while shoppers get immediate help during their browsing and purchasing experience.
Included with purchase:
- 100% GPL Licensed
- Lifetime Updates
- Technical Support
- Instant Download
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What is YITH Live Chat Premium?
YITH Live Chat Premium is a premium WooCommerce live chat plugin designed to enhance customer support through real-time communication. This plugin enables store owners to provide immediate assistance to customers via a chat widget that appears on product and checkout pages. It includes features such as multi-agent support, allowing multiple operators to handle chats simultaneously, and chat history for tracking previous interactions. The target audience includes WooCommerce store owners looking to improve customer engagement and support. YITH Live Chat Premium is fully compatible with the latest WooCommerce updates and integrates seamlessly into existing store layouts. Available at PluginTheme.net with GPL license, instant download, and lifetime updates.
Key Features
Real-Time Chat
Instant messaging between customers and support agents
Multi-Agent Support
Multiple operators with conversation assignment and transfer
WooCommerce Context
View customer cart and browsing history during chats
Chat History
Searchable conversation logs for reference
Who is this for?
Pros
- WooCommerce context: Agents see customer cart and browsing data during conversations
- Multi-agent support: Multiple operators handle chats simultaneously with transfer capability
- Chat history: Searchable conversation logs for quality review and follow-up
- Offline mode: Message queue captures inquiries when no agents are available
Cons
- •Requires dedicated staff availability during business hours to provide responsive live chat support
- •Chat widget styling may need CSS adjustments to match certain WooCommerce theme designs
Product Description
YITH Live Chat Premium integrates real-time chat support into WooCommerce stores. Customers see a chat widget on product and checkout pages where they can ask questions and receive instant responses from your support team, all managed through the WordPress admin panel.
Chat Features
- Real-Time Messaging: Instant two-way communication between customers and support agents
- Multiple Agents: Support for multiple concurrent operators with conversation assignment and transfer
- Offline Messages: When no agents are available, visitors can leave messages that queue for later response
- Chat History: Complete conversation logs stored and searchable for reference and quality review
WooCommerce Integration
The plugin shows customer cart contents and browsing history to support agents during conversations. This context helps operators provide relevant product recommendations and resolve purchase-related questions without asking customers to repeat information.
Available at PluginTheme.net with instant download and GPL license.
Our Verdict
PluginTheme Team
Expert Reviewer
YITH Live Chat provides functional real-time support within WooCommerce. The cart context feature is particularly useful for operators answering product and order questions. Setup involves configuring agent accounts and widget placement.
