Live chat and help desk plugin for WordPress
Support Board - Chat And Help Desk
Support Board is a WordPress live chat and help desk plugin with AI-powered chatbot, ticketing system, multi-channel messaging, agent management, and knowledge base integration for customer support.
Included with purchase:
- 100% GPL Licensed
- Lifetime Updates
- Technical Support
- Instant Download
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What is Support Board - Chat And Help Desk?
Support Board - Chat And Help Desk is a premium WordPress plugin that provides live chat and help desk capabilities, featuring an AI-powered chatbot, ticketing system, and multi-channel messaging. This plugin is designed to enhance customer support operations by combining real-time chat with automated responses. Key features include an AI chatbot that handles common inquiries, live chat for immediate customer interaction, and a ticketing system for managing support requests efficiently. The target audience includes businesses seeking to improve their customer service experience. It is compatible with the latest version of WordPress. Available at PluginTheme.net with GPL license, instant download, and lifetime updates.
Key Features
Live Chat Widget
Real-time chat widget with customizable design, proactive messages, and file sharing
AI Chatbot
Automated chatbot that handles common questions and routes complex issues to human agents
Ticket Management
Support ticket system with priority levels, agent assignment, and status tracking
Multi-Channel
Unified inbox connecting WhatsApp, Facebook Messenger, Telegram, and email conversations
Knowledge Base
Self-service FAQ and article system for customers to find answers independently
Who is this for?
Pros
- AI chatbot: Automated responses for common customer questions
- Live chat: Real-time conversation with visitors on your website
- Multi-channel: Connect WhatsApp, Messenger, and other platforms
- Ticket system: Organize and track support requests with agent assignment
- Knowledge base: Self-service FAQ integration to reduce support load
Cons
- •AI chatbot effectiveness depends on training and configuration quality
- •Multi-channel setup requires accounts and API setup per platform
- •Advanced AI features may need additional API services
Product Description
Support Board provides live chat and help desk functionality for WordPress with AI-powered chatbot capabilities. The plugin combines real-time chat, ticket management, and automated responses for comprehensive customer support operations.
Chat Features
- Real-time live chat widget
- AI chatbot with automated responses
- Rich messages with buttons and media
- Chat history and conversation archives
Help Desk Tools
- Ticket management system
- Multi-agent support with assignments
- Knowledge base and FAQ integration
- Multi-channel messaging (WhatsApp, Messenger, etc.)
The AI chatbot handles common questions and routes complex issues to human agents. Support Board integrates with external messaging platforms for unified support. Available at PluginTheme.net with GPL licensing and instant download.
Our Verdict
PluginTheme Team
Expert Reviewer
Support Board provides a comprehensive support solution combining live chat and help desk in WordPress. The AI chatbot handles routine inquiries effectively, and the multi-channel integration centralizes customer communication.
